CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01320

Estate access failure — hardware wallet (2025)

Blocked
Case description
A 2025 Australian estate case involved a holder who had migrated between several wallet applications over the years—from a desktop wallet in 2014, to a mobile wallet in 2018, to a hardware wallet in 2021. The estate contained all three devices. The on-chain history showed that the most recent hardware wallet had received all funds. The executor attempted to use PINs and seed phrases found in the holder's documents but none worked for the hardware wallet. Investigation revealed the holder had used different seed phrases for each wallet generation and had documented only the 2014 and 2018 seed phrases—not the 2021 hardware wallet's seed phrase. The hardware wallet was the only relevant device, and its seed phrase remained undiscovered.
Custody context
Stress conditionDocumentation absent
Custody systemHardware wallet (single key)
OutcomeBlocked
DocumentationUnknown
Year observed2025
CountryAustralia
Structural dependencies observed
Single point of failure
What this illustrates
There was only one way in. When that path was gone, so was access. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Privately Reported
Evidence type
News article
Related cases involving documentation absent
193 cases involve documentation absent 274 cases involve hardware wallet (single key) View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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