CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01242

Documentation absent — hardware wallet (2024)

Blocked
Case description
A 2024 report by an estate planning firm noted a dramatic increase in inquiries from families of deceased Bitcoin holders as Bitcoin's price exceeded $100,000. Many of these families knew their deceased relative had held Bitcoin—they had been mentioned in conversation or seen in tax records—but had no knowledge of where the keys were stored. The most common failure pattern observed was Bitcoin holders who had purchased on exchanges and subsequently withdrawn to self-custody without ever documenting the self-custody arrangements. The exchange showed no balance (withdrawn), and no wallet was discoverable. The Bitcoin was on-chain and immovable.
Custody context
Stress conditionDocumentation absent
Custody systemHardware wallet (single key)
OutcomeBlocked
DocumentationUnknown
Year observed2024
CountryInternational
Structural dependencies observed
Single point of failure
What this illustrates
There was only one way in. When that path was gone, so was access. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
News article
Related cases involving documentation absent
193 cases involve documentation absent 274 cases involve hardware wallet (single key) View archive statistics →
This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents. Submit a case
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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