CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01222

Documentation absent — Coinbase (2024)

Survives
Case description
A 2024 case involved a Florida holder who had purchased Bitcoin on Coinbase in 2017 and transferred it to a paper wallet using bitaddress.org, then laminated the paper wallet and placed it in a bank safe deposit box. In 2024 the holder discovered that the lamination process had caused the ink on the printed private key to partially transfer to the inside of the laminate and partially fade from the paper itself, leaving both surfaces partially readable. A specialist was able to reconstruct the private key by combining the partial data from both surfaces of the laminate and using error correction to fill gaps in the WIF-encoded private key format.
Custody context
Stress conditionDocumentation absent
Custody systemHardware wallet (single key)
OutcomeSurvives
DocumentationUnknown
Year observed2024
CountryUnited States
Structural dependencies observed
Single point of failure
Outcome interpretation
Access remained possible under the reported conditions.
Source
Privately Reported
Evidence type
News article
Related cases involving documentation absent
193 cases involve documentation absent 274 cases involve hardware wallet (single key) View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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