CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01165

Documentation absent — hardware wallet (2023)

Blocked
Case description
A 2023 analysis by estate planning attorneys found that Bitcoin holders who had set up self-custody during 2020–2021 represented a new cohort of undocumented holdings. Purchases made during the COVID-era bull run were often made impulsively through apps, with seed phrases screenshot to a phone's camera roll rather than written down. Phone upgrades or resets in the intervening two to three years had wiped these backups, leaving holders with no recovery path. The pattern was distinct from earlier eras because the failures were concentrated in mobile app wallets rather than desktop or hardware wallets.
Custody context
Stress conditionDocumentation absent
Custody systemHardware wallet (single key)
OutcomeBlocked
DocumentationUnknown
Year observed2023
CountryInternational
Structural dependencies observed
Single point of failure
What this illustrates
There was only one way in. When that path was gone, so was access. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
News article
Related cases involving documentation absent
193 cases involve documentation absent 274 cases involve hardware wallet (single key) View archive statistics →
This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents. Submit a case
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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