CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00988

Documentation absent — hardware wallet (2022)

Survives
Case description
A UK-based executor in 2022 found a Ledger hardware device among a deceased's belongings but no seed phrase. The executor also found a handwritten note that appeared to contain a word list, but only 11 words were legible—the 12th had been obscured by water damage. A recovery service confirmed that with 11 of 12 known words, recovery via exhaustive search of the 2,048-word BIP39 word list was feasible. The case resolved successfully after several days of computation, but only because 11 words had been preserved.
Custody context
Stress conditionDocumentation absent
Custody systemHardware wallet (single key)
OutcomeSurvives
DocumentationUnknown
Year observed2022
CountryUnited Kingdom
Structural dependencies observed
Technical specialist required
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
News article
Related cases involving documentation absent
193 cases involve documentation absent 274 cases involve hardware wallet (single key) View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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