CustodyStress
Archive › Documentation absent
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00960

The bankruptcy proceedings revealed this was false: customer assets had been commingled

Blocked
Case description
FTX had published terms of service stating that customer assets were held in segregated accounts and were not company property. The bankruptcy proceedings revealed this was false: customer assets had been commingled with and lent to Alameda Research, FTX's sister trading firm. Customers who had relied on FTX's stated custody practices had no basis to verify the actual handling of their funds prior to the collapse.
Custody context
Stress conditionDocumentation absent
Custody systemExchange custody
OutcomeBlocked
DocumentationUnknown
Year observed2022
CountryBahamas
Structural dependencies observed
Undocumented procedure
What this illustrates
There was no documentation of how access worked. Without it, there was no path back in. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
News article
Related cases involving documentation absent
167 cases involve documentation absent 471 cases involve exchange custody View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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