CustodyStress
Archive › Documentation absent
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01085

Documentation absent — exchange — Japan 2022

Indeterminate
Case description
Many Mt. Gox creditors attempting to register their 2022 claims encountered documentation barriers stemming from the 2014 collapse era. Original account statements, transaction histories, and proof-of-ownership records from the pre-bankruptcy period were required but many customers had never received formal statements. The rehabilitation process required creditors to prove balances that Mt. Gox's own records—known to be incomplete after the hack—might not corroborate.
Custody context
Stress conditionDocumentation absent
Custody systemExchange custody
OutcomeIndeterminate
DocumentationUnknown
Year observed2022
CountryJapan
What this illustrates
Nobody left instructions. Whoever needed to recover the funds had no starting point. It's not clear whether anyone ever regained access.
Outcome interpretation
Not enough information is available to determine the outcome.
Source
Publicly Reported
Evidence type
News article
Related cases involving documentation absent
193 cases involve documentation absent 512 cases involve exchange custody View archive statistics →
This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents. Submit a case
← All cases
Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.