Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01023
A class action lawsuit filed in 2022 alleged that this constituted fraudulent
BlockedCase description
Voyager's marketing materials had prominently displayed the FDIC logo and used language suggesting customer protection equivalent to an FDIC-insured bank. A class action lawsuit filed in 2022 alleged that this constituted fraudulent misrepresentation. The case highlighted a documentation failure operating in reverse: the exchange had provided misleading documentation that created a false sense of security. Customers who had relied on the stated protections were blocked from their Bitcoin with no recourse matching the implied safety.
Custody context
| Stress condition | Documentation absent |
| Custody system | Exchange custody |
| Outcome | Blocked |
| Documentation | Unknown |
| Year observed | 2022 |
| Country | United States |
Structural dependencies observed
What this illustrates
Nobody had written down how to get back in. That knowledge existed only in the owner's head. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
News article
Evidence link
Related cases involving documentation absent
This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents.
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Framework references
Where Bitcoin Custody Intersects Legal and Fiduciary Authority
Where custody creates gaps in estate planning, fiduciary duty, and professional responsibility.
Professional Scope Boundary Matrix
What each professional or product covers, what they do not, and where gaps form between them.
The Independent Assessment Layer in Bitcoin Custody
How independent diagnostic layers emerge when multiple parties depend on shared infrastructure.
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