CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00844

Documentation absent — exchange custody (2020)

Blocked
Case description
A Bitcoin arbitrage fund that had raised funds informally through social media collapsed in March 2020 during the COVID crash. The operator had never provided any documentation of trading activity, account balances, or custody arrangements. When asked to return funds, the operator claimed all money had been lost in the crash but could produce no evidence of any trading activity.
Custody context
Stress conditionDocumentation absent
Custody systemExchange custody
OutcomeBlocked
DocumentationUnknown
Year observed2020
CountryUnknown
Structural dependencies observed
Undocumented procedure
What this illustrates
Nobody had written down how to get back in. That knowledge existed only in the owner's head. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving documentation absent
193 cases involve documentation absent 512 cases involve exchange custody View archive statistics →
This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents. Submit a case
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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