CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00694

Binance disputed the authenticity of the data but acknowledged a third-party KYC

Indeterminate
Case description
In July 2019 Binance experienced a reported KYC data leak where a Telegram channel began posting KYC documents — passport photos and identity documents — of Binance customers. Binance disputed the authenticity of the data but acknowledged a third-party KYC provider may have been involved. Customers whose identity documents were exposed had no way to verify whether the breach was real or to assess their risk.
Custody context
Stress conditionDocumentation absent
Custody systemExchange custody
OutcomeIndeterminate
DocumentationUnknown
Year observed2019
CountryMalta
Structural dependencies observed
Undocumented procedureThird-party platform dependency
What this illustrates
Nobody had written down how to get back in. That knowledge existed only in the owner's head. It's not clear whether anyone ever regained access.
Outcome interpretation
Not enough information is available to determine the outcome.
Source
Publicly Reported
Evidence type
News article
Related cases involving documentation absent
193 cases involve documentation absent 512 cases involve exchange custody View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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