CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00475

When a run on the exchange occurred in April 2017 following rumours of insolvency,

Blocked
Case description
An exchange that had been operating since 2014 was found to have been operating fractional reserves. When a run on the exchange occurred in April 2017 following rumours of insolvency, the exchange suspended withdrawals citing a 'temporary system upgrade.' An independent analysis showed the exchange had consistently reported higher BTC reserves than it actually held.
Custody context
Stress conditionDocumentation absent
Custody systemExchange custody
OutcomeBlocked
DocumentationUnknown
Year observed2017
CountryUnknown
Structural dependencies observed
Undocumented procedure
What this illustrates
Nobody had written down how to get back in. That knowledge existed only in the owner's head. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving documentation absent
193 cases involve documentation absent 512 cases involve exchange custody View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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