Part of the CustodyStress archive of observed Bitcoin custody incidents
Time-Sensitive Sequencing — Exchange custody
Cases where recovering exchange-held Bitcoin required completing steps within a time window — claims filing deadlines, account verification windows, or legal process timelines — that could not be met.
6% of all Exchange custody cases in the archive involve this structural dependency. The blocked rate among them is 17% — 52 points below the archive-wide blocked rate of 69%. The most common recovery path is exchange support.
Archive analysis — 16 cases
Outcomes
17% of determinate cases resulted in blocked access — 52 percentage points below the archive-wide average of 69%. Only 0% resulted in recovered access — one of the lower survival rates in the archive. 83% resulted in constrained recovery.
Primary stress condition
75% of cases involve vendor lockout. Legal or authority constraint accounts for a further 19%.
Recovery path
Exchange Support is the most documented recovery path (6 cases, 38% of subset). Of those with a determinate outcome, 100% resulted in recovered or constrained access.
Documentation
81% of cases had present and interpretable documentation — yet still produced a blocked or constrained outcome.
Scale
25% of cases involved large or very large holdings (10+ BTC).
Time distribution
Cases span 2013–2022. Only 6% occurred in 2022 or later — concentrated in earlier periods.
2
Blocked
10
Constrained
0
Survived
4
Indeterminate
100% of determinate cases resulted in blocked or constrained access.
16 observed cases
Blocked
2 (13%)
Constrained
10 (63%)
Indeterminate
4 (25%)
BTC.com Wallet Service Shutdown and Recovery Tool Failure
Exchange custody
In February 2022, BTC.com announced the shutdown of its wallet service, setting an April 1, 2022 deadline for users to withdraw funds. The announcement prompted
Cryptopia Exchange Hack and Liquidation: 960,000 Frozen Accounts, $400M Distributed Over 5 Years
Exchange custody
Cryptopia, a Christchurch-based cryptocurrency exchange serving 1.4 million registered users across approximately 900 trading pairs, suffered a critical securit
BITPoint Exchange Hack — $23M Customer Cryptocurrency Stolen, July 2019
Exchange custody
On July 12, 2019, BITPoint, operated by Tokyo-listed Remixpoint Inc., discovered unauthorised outflows totalling approximately 3.5 billion yen ($32 million USD)
Bitfinex Fiat Withdrawal Freeze: Crypto Capital Processing Delays October–November 2018
Exchange custody
Bitfinex paused fiat deposits in October 2018 and announced implementation of a new deposit system. The exchange had been routing USD withdrawals through Crypto
CHBTC Bitcoin Withdrawal Suspension Under PBOC Regulatory Order (February–mid-2016)
Exchange custody
In late January and early February 2016, China's People's Bank (PBOC) convened meetings with major Bitcoin exchanges to mandate upgraded Know Your Customer (KYC
Poloniex Suspends New Hampshire Operations, Forces User Withdrawals by October 6, 2016
Exchange custody
In September 2016, Poloniex, a major US-based cryptocurrency exchange known for altcoin trading, announced a service suspension affecting all New Hampshire resi
OKCoin Bitcoin Withdrawal Freeze: PBOC Regulatory Action Extends 4 Months (February–June 2016)
Exchange custody
The People's Bank of China initiated regulatory inspections of OKCoin, Huobi, and BTCC in early January 2016, identifying serious compliance gaps: illegal margi
Vault of Satoshi Exchange Closure: Institutional Custody Dependency and Forced Withdrawal Deadline
Exchange custody
Vault of Satoshi, a Canadian cryptocurrency exchange launched in October 2013, announced permanent closure effective February 5, 2015. The platform had differen
Kraken Exchange DDoS Attack — Users Locked Out During November 2015 Extortion Siege
Exchange custody
Kraken, a US-registered cryptocurrency exchange founded in 2011, received an extortion letter in November 2015 demanding Bitcoin payment in exchange for cancell
CAVIRTEX Closure and Withdrawal Delays: February–March 2015
Exchange custody
CAVIRTEX, a Canadian Bitcoin exchange, announced its closure on February 17, 2015, following discovery of a database compromise involving older user information
Mt. Gox Exchange Collapse: 850,000 BTC Lost, 127,000 Creditors, 10-Year Recovery
Exchange custody
Mt. Gox operated as the world's primary Bitcoin exchange from 2006 onward, handling over 70% of global Bitcoin transaction volume at its peak. The platform func
FXBTC Shanghai Exchange Premature Closure Blocks Customer Withdrawals
Exchange custody
FXBTC was a Shanghai-based cryptocurrency exchange operating during China's early Bitcoin trading boom. In early May 2014, following escalating regulatory press
Mt. Gox SEPA Withdrawal Delayed 28 Days: lukcoin's Unresolved Case (May 2013)
Exchange custody
On May 7, 2013, BitcoinTalk user lukcoin posted in the Mt. Gox withdrawal delays thread describing a SEPA transfer initiated on April 9 that had not arrived aft
Institutional lockout — Mt. Gox (2013)
Exchange custody
On April 8, 2013, BitcoinTalk Legendary-ranked user el_rlee submitted a withdrawal request to Mt. Gox. Twelve days later, on April 20, el_rlee posted in a gathe
Executor Locked Out: Blockchain.com Wallet After Probate, Email Account Dead
Exchange custody
A man's father passed away, leaving behind login credentials and a Bitcoin address recorded in estate documentation. During the multi-year probate process—compl
Cavirtex Exchange Shutdown and Withdrawal Lockdown (March 2015)
Exchange custody
Cavirtex, a Canadian Bitcoin and Litecoin exchange founded in late 2011, discovered a compromise of an older database version on February 15, 2015. The breach e
Browse by dependency and custody
Device-Dependent Access — Software wallet
Undocumented Recovery Procedure — Software wallet
Single-Person Knowledge — Software wallet
Passphrase Dependency — Software wallet
Institutional Cooperation Required — Exchange custody
Shared Service Dependency — Exchange custody
Single-Person Knowledge — Exchange custody
Undocumented Recovery Procedure — Exchange custody
Passphrase Dependency — Exchange custody
Device-Dependent Access — Exchange custody
Single-Person Knowledge — Hardware wallet (single key)
Device-Dependent Access — Hardware wallet (single key)
Legal Authority Required — Exchange custody
Undocumented Recovery Procedure — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet (single key)
Passphrase Dependency — Hardware wallet with passphrase
Device-Dependent Access — Hardware wallet with passphrase
Time-Sensitive Sequencing — Software wallet
Recovery Materials Colocated — Software wallet
Single-Person Knowledge — Hardware wallet with passphrase
Undocumented Recovery Procedure — Hardware wallet with passphrase
All cases
Related pages
Time-Sensitive Sequencing — Software wallet
Institutional Cooperation Required — Exchange custody
Shared Service Dependency — Exchange custody
Single-Person Knowledge — Exchange custody
Undocumented Recovery Procedure — Exchange custody
Passphrase Dependency — Exchange custody
Device-Dependent Access — Exchange custody
Legal Authority Required — Exchange custody
Translate