Part of the CustodyStress archive of observed Bitcoin custody incidents
Single-Person Knowledge — Constrained
Cases where single-person knowledge dependency produced a constrained outcome.
14 cases in this intersection. 0% of determinate cases resulted in a blocked outcome. The most common recovery path is exchange support.
Archive analysis — 14 cases
Outcomes
0% of determinate cases resulted in blocked access — 69 percentage points below the archive-wide average of 69%. Only 0% resulted in recovered access — one of the lower survival rates in the archive. 100% resulted in constrained recovery.
Custody type
43% of cases involved exchange custody, followed by software wallet at 36%.
Primary stress condition
43% of cases involve passphrase unavailable. Vendor lockout accounts for a further 36%.
Recovery path
Exchange Support is the most documented recovery path (4 cases, 29% of subset).
Documentation
50% of cases had present and interpretable documentation — yet still produced a blocked or constrained outcome.
Scale
21% of cases involved large or very large holdings (10+ BTC).
0
Blocked
14
Constrained
0
Survived
0
Indeterminate
100% of determinate cases resulted in blocked or constrained access.
14 observed cases
Constrained
14 (100%)
Blockchain.info Legacy Wallet Recovery: Partial Success via btcrecover, Platform Access Blocked
Exchange custody
Between 2013 and 2015, a user in Taiwan established multiple Blockchain.info wallets and created printed paper backups containing wallet GUIDs, passwords, and 1
Ledger Co-Founder David Balland Kidnapped in France — Physical Coercion and Partial Ransom Recovery
Hardware wallet (single key)
In January 2025, David Balland, co-founder of Ledger, a leading hardware wallet manufacturer, and his wife were kidnapped from their home in Vierzon, France. Th
Widow Successfully Accessed 4 Bitcoin After Brother's Death — Estate Recovery
Unknown custody system
A 36-year-old man purchased approximately 4 Bitcoin around 2016, during the early adoption phase. He held the asset for roughly seven years without incident. He
Genesis Global Capital Freezes $900M in Gemini Earn Bitcoin — Retail Users Locked Out
Exchange custody
Throughout 2022, Genesis Global Capital—the cryptocurrency lending subsidiary of Digital Currency Group—accumulated exposure to failing counterparties and deter
Matthew Mellon's $193M XRP Estate: Cold Wallets, No Keys, No Plan
Hardware wallet (single key)
Matthew Mellon, a member of the prominent Mellon banking family, became a significant cryptocurrency investor in the mid-2010s. His $2 million investment in XRP
Kevin Durant Locked Out of Coinbase Bitcoin Account for 9 Years After 2016 Purchase
Exchange custody
Kevin Durant purchased Bitcoin on Coinbase in September 2016 at approximately $650 per coin, following repeated conversations with Golden State Warriors teammat
Institutional lockout — exchange custody, Australia (2015)
Exchange custody
In August 2015, the Australian Bitcoin exchange igot ceased all operations and communications, leaving customers unable to access their holdings or funds. Reddi
Forgotten Bitcoin Core Passphrase: Third-Party Recovery Service Success — Community Skepticism
Software wallet
In July 2015, a BitcoinTalk user (bassride2) discovered that while they had meticulously backed up their Bitcoin Core wallet.dat file multiple times, they had f
Forgotten Passphrase: 3.3 BTC Recovered by Third-Party Service for 20% Fee
Software wallet
In June 2014, a BitcoinTalk user identified as marsje007 discovered they could no longer access a wallet containing 3.3 BTC after changing the passphrase and fa
Payment Processor: Passphrase Lost on Damaged Flash Drive, 200+ BTC Addresses at Risk
Software wallet
In June 2014, an operator running a Bitcoin payment processing system discovered that the flash drive storing the passphrase to their wallet had been irreversib
Noitev's Lost Electrum Password: 1.8–1.9 BTC Recovered via Brute-Force Attack
Software wallet
On April 8, 2013, BitcoinTalk user Noitev reported losing access to an Electrum wallet holding approximately 1.8–1.9 BTC due to a forgotten password. The wallet
Bitomat.pl Exchange Loses 17,000 BTC to AWS Instance Restart
Exchange custody
Bitomat.pl operated as the third-largest Bitcoin exchange globally and the largest in Poland during the early 2011 cryptocurrency market. On July 26, 2011, the
LUNO Exchange Account Access Failure: Email Identifier Lockout
Exchange custody
In 2013, a Bitcoin holder received cryptocurrency from BitX (later rebranded as LUNO) and deposited the funds directly on the exchange platform. For several yea
Bitcoin Core Wallet Passphrase Lost: Professional Recovery at 20% Fee
Software wallet
A Bitcoin Core wallet owner lost access to their encrypted wallet.dat file after forgetting the passphrase used to protect it. The user attempted independent re
Browse by dependency and outcome
Device-Dependent Access — Blocked
Passphrase Dependency — Blocked
Undocumented Recovery Procedure — Blocked
Single-Person Knowledge — Blocked
Device-Dependent Access — Survived
Undocumented Recovery Procedure — Survived
Single-Person Knowledge — Survived
Institutional Cooperation Required — Constrained
Institutional Cooperation Required — Blocked
Shared Service Dependency — Blocked
Passphrase Dependency — Survived
Legal Authority Required — Blocked
Shared Service Dependency — Constrained
Legal Authority Required — Constrained
Geographic Access Constraint — Blocked
All cases
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