CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
Single-Person KnowledgeBlocked

Single-Person Knowledge — Blocked

Cases where single-person knowledge concentration produced a blocked outcome. When the one person who knew the custody procedure became unavailable, no recovery path existed. This is the most common structural predictor of blocked outcomes in the archive.

245 cases in this intersection. 100% of determinate cases resulted in a blocked outcome. The most common recovery path is no path available.

245
Blocked
0
Constrained
0
Survived
0
Indeterminate

100% of determinate cases resulted in blocked or constrained access.

245 observed cases
Blocked
245 (100%)
Bitcoinpaperwallet.com Scam: Paper Wallet Generator as Theft Vector
Software wallet
Blocked
A Bitcoin holder used bitcoinpaperwallet.com to generate a paper wallet, a common practice among users seeking offline key storage. The website appeared functio
Deceased Father's 14 BTC Locked on Blockchain.com: Forgotten Password Blocks Access
Exchange custody
Blocked
A Reddit user reported discovering their deceased or incapacitated father's Blockchain.com wallet containing 14 BTC. While the heir had gained access to the acc
BIP38-Encrypted Paper Wallet: Permanent Loss After Forgotten Passphrase
Software wallet
Blocked
In December 2017, a new Bitcoin user created a paper wallet using BitAddress.org and elected to encrypt it with BIP38 (Bitcoin Improvement Proposal 38), a stand
MultiBit Wallet Lost on Dead Hard Drive with No Backup Files
Software wallet
Blocked
In September 2016, a South African user posted to Bitcoin Stack Exchange describing total loss of access to their MultiBit wallet following hard drive failure.
Blockchain.com Legacy Wallet Inaccessible: Passphrase Format Incompatibility
Exchange custody
Blocked
A user created a wallet on Blockchain.info in 2013, recording both a password and a recovery key-phrase of more than 12 words. The account remained dormant for
Second Password Lost on Blockchain.com Wallet: 0.34 BTC Inaccessible for 8 Years
Exchange custody
Blocked
Approximately eight years before disclosure, the user created a Blockchain.com hosted wallet using the platform's dual-password security model. This architectur
The Hard Drive in the Landfill: $80 Million in Inaccessible Bitcoin
Hardware wallet (single key)
Blocked
In the early years of Bitcoin adoption, a miner accumulated a substantial holding on a single hard drive. At the time of disposal, the device contained Bitcoin
Mycelium on Encrypted Samsung Galaxy Note 4: 0.1 BTC Inaccessible, 6 Password Attempts Remaining
Software wallet
Blocked
The owner stored 0.1 BTC in a Mycelium wallet installed on a Samsung Galaxy Note 4 at a time when Bitcoin's price was materially lower. The device's screen frac
Hardware Wallet and Seed Phrase Lost in House Fire
Hardware wallet (single key)
Blocked
A Bitcoin holder experienced a catastrophic loss when a house fire destroyed multiple custody components at once: the hardware wallet itself, the computer used
0.7 BTC Permanently Inaccessible After Confusing Coldcard Authentication Words With Seed Backup
Hardware wallet (single key)
Blocked
A Bitcoin holder stored 0.7 BTC on a Coldcard hardware wallet and created what they believed to be a complete paper backup. The backup contained only the device
10.5 BTC Locked in Electrum: Forgotten Passphrase, Public Recovery Attempt Failed
Software wallet
Blocked
In October 2016, a Bitcoin holder transferred 10.511 BTC from a Bitcoin Core wallet stored on a thumb drive to Electrum. The motivation was straightforward: the
Blockchain.com Wallet Recovery Blocked: Known Passwords, Lost Registration Email
Exchange custody
Blocked
During a house cleaning, papers containing three Blockchain.com wallet identifiers and their corresponding passwords surfaced. The wallets held an estimated 0.9
Android Bitcoin Wallet Destroyed in Factory Reset: 0.5 BTC Unrecovered
Software wallet
Blocked
A Bitcoin holder maintained approximately 0.5 BTC using the Bitcoin Wallet application by Andreas Schildbach on a Samsung Galaxy Note 2 running Android. The hol
Second Password Lost on Blockchain.info — 0.3 BTC Rendered Inaccessible
Exchange custody
Blocked
A Bitcoin holder maintained approximately 0.3 BTC on Blockchain.info, a popular web-based wallet service that was standard during the early-to-mid 2010s. The ac
Blockchain.info Account Inaccessible: Valid Credentials Defeated by Email Verification Gate
Exchange custody
Blocked
An early adopter maintained a Blockchain.info wallet account from the platform's initial era, retaining both the wallet ID and a valid password. The account rem
BitGo Wallet Permanently Inaccessible: Lost 2FA Device and Missing Documentation
Exchange custody
Blocked
A long-term Bitcoin holder maintained a BitGo-hosted wallet from 2015 without establishing comprehensive backup procedures or written documentation. The account
1 BTC Locked Behind Forgotten Electrum Passphrase: Professional Cracking Effort Failed
Software wallet
Blocked
A Reddit user received 1 BTC and secured it using Electrum, a popular Bitcoin desktop wallet, with a password-protected encrypted file. The user later forgot th
Trezor Hardware Wallet: 0.1 BTC Inaccessible After PIN Loss and Seed Destruction
Hardware wallet (single key)
Blocked
A Trezor hardware wallet user held 0.1 Bitcoin on the device approximately two years after initial purchase. The recovery seed phrase had been written down on p
USB Pendrive With Encrypted Private Keys Lost—No Backup, No Recovery
Hardware wallet (single key)
Blocked
A Bitcoin holder had constructed a custody system across four wallets: one Ledger hardware wallet and three hot wallets. For the hot wallets, the holder recorde
6 Bitcoin in Deceased's Desktop Wallet — Passphrase and Seed Phrase Lost
Software wallet
Blocked
A father-in-law accumulated approximately 6 Bitcoin during an earlier market period and stored the funds in a digital wallet on his laptop. He did not document
Vault of Satoshi Exchange Shutdown: Bitcoin Trapped in 2014 Closure
Exchange custody
Blocked
A Bitcoin holder purchased cryptocurrency on Coinbase in 2014 and transferred it to Vault of Satoshi, a Canadian cryptocurrency exchange, intending to trade the
Bitpay Wallet Destroyed by Forced Update; Seed Phrase Never Recorded
Software wallet
Blocked
A user had created a Bitpay wallet on their iPhone years prior but committed a critical operational error: the 12-word seed phrase was never written down or bac
Bitpay Forced App Update Blocks Recovery via iPhone Backup
Software wallet
Blocked
A user created a Bitpay wallet years earlier without recording the 12-word seed phrase, relying entirely on persistent app storage for wallet access. The arrang
Electrum Wallet File Overwritten: New Wallet Lost Without Seed Phrase Backup
Software wallet
Blocked
An Electrum 1.9.8 user attempted to consolidate Bitcoin holdings by creating a new wallet to replace a bloated default_wallet file. The procedure involved openi
Stefan Thomas: 7,002 Bitcoin on IronKey S200, Passphrase Lost, 2 Attempts Remaining
Hardware wallet with passphrase
Blocked
Stefan Thomas possessed an IronKey S200 USB drive containing the private keys to 7,002 Bitcoin, worth approximately $235 million at the time of public reporting
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Browse by dependency and outcome
Terms guide
Survived
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Survivability
The degree to which a custody system maintains the possibility of authorized recovery under stress.
Archive inclusion criteria

This archive documents cases where a legitimate owner, heir, or authorized party encountered barriers accessing or recovering Bitcoin due to a failure in the custody arrangement. The central question for inclusion is: did the custody structure fail a legitimate access or recovery attempt?

A case must satisfy all three of the following to be included:

  1. Legitimate access attempt. The person attempting to access or recover the Bitcoin was the owner, a designated heir, an executor, a legal authority, or another party with a legitimate claim — not a thief, attacker, or unauthorized third party.
  2. Custody structure failure. The failure was caused by a property of the custody arrangement — missing credentials, structural dependencies, documentation gaps, knowledge concentration, legal barriers, or institutional constraints — not market conditions, individual-level fraud or theft, or protocol-level issues. Platform-level failures that block legitimate user access are in scope regardless of their cause.
  3. Documentable outcome or access constraint. The case must have a stated or inferable outcome: access blocked, access constrained, access delayed, or access eventually achieved through a recovery path. Cases with entirely unknown outcomes are included only where the structural failure is documented and the constraint is unambiguous.
  • Owner death or incapacity — Bitcoin held in self-custody that becomes inaccessible to heirs or designated parties because credentials, documentation, or operational knowledge were not transferred
  • Passphrase loss — BIP39 passphrase forgotten or unavailable, blocking access to a funded wallet even where the seed phrase is present
  • Seed phrase or wallet backup unavailable — no independent recovery path existed or the backup was destroyed, lost, or never created
  • Device loss without independent backup — hardware wallet, phone, or computer lost or destroyed with no recovery path outside the device
  • Documentation absent or ambiguous — heirs or executors cannot determine that Bitcoin exists, which wallet holds it, or how to access it
  • Knowledge concentration — only one person knew the procedure, passphrase, or access method; that person is dead, incapacitated, or unreachable
  • Multisig quorum failure — a threshold signature arrangement cannot be completed because signers are unavailable, uncooperative, incapacitated, or have lost their keys
  • Legal authority / access mismatch — a court order, probate ruling, or power of attorney establishes legal entitlement but provides no technical path to access
  • Institutional custody barrier — exchange or platform hacks, insolvency, regulatory seizure, or operational failure that caused a access constraint or failure for legitimate users, whether temporary, prolonged, or permanent. The failure of the custodian to remain available or solvent is itself the in-scope event.
  • Forced relocation or geographic constraint — physical access to a device or location required for recovery is blocked by displacement, border restrictions, or political circumstances
  • Coercion — the holder was compelled under threat to transfer Bitcoin or disclose credentials during an access event
  • Hidden asset discovery — heirs or executors locate a wallet or account but cannot access it due to missing credentials or operational knowledge
  • Market losses, investment losses, yield scheme losses, or Ponzi scheme losses
  • Hacks or theft targeting an individual's personal security (phishing, SIM swap, social engineering, malware) where the custody architecture itself did not fail
  • Unauthorized transfers where the holder's custody system was not the cause of the failure
  • Ordinary transaction mistakes — wrong-address sends, fee errors, mistaken amounts
  • Protocol-level failures — cryptographic vulnerabilities, consensus bugs, firmware integrity failures
  • Deliberate burns or tribute burns
  • Cases where the stated loss is unverifiable and no structural custody failure is described

Cases are drawn from public sources including forum posts, news reporting, court documents, academic research, and direct submissions. Each case is reviewed against the inclusion criteria above before publication. Source material is retained and available on request for documented cases.

The archive is observational and descriptive. It does not attempt to document all Bitcoin custody failures — only those meeting the criteria above with sufficient documentation to describe the structural failure and its outcome.