CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01335

Institutional lockout — FTX (2025)

Survives
Case description
On February 18, 2025, FTX began the first distribution under its confirmed reorganisation plan, paying approximately $800 million to 162,000 accounts in the Convenience Class—creditors with claims of $50,000 or less. These customers received 100% of their allowed claim value plus 9% annual interest accruing from November 11, 2022 through the payment date. Customers who had not completed their KYC verification or onboarding with a distribution service provider by the record date missed this initial round. FTX stated subsequent record and payment dates would be announced for those who completed requirements after the January 3 cut-off.
Custody context
Stress conditionVendor lockout
Custody systemExchange custody
OutcomeSurvives
DocumentationUnknown
Year observed2025
CountryUnited States
Structural dependencies observed
Institutional cooperation required
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
News article
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.