CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01339

Institutional lockout — exchange custody (2025)

Blocked
Case description
A mid-tier centralised exchange that had operated since 2020 and served primarily users in Latin America announced a suspension of all withdrawal services in March 2025, citing 'operational restructuring.' The platform had approximately 30,000 active users with an estimated $40 million in assets under custody. Social media accounts went largely silent after the initial announcement. The pattern—withdrawal suspension, communication gaps, and prolonged silence—was consistent with prior exit scenarios observed in earlier exchange collapses. Users who attempted to contact support received automated responses only. By mid-2025 there had been no regulatory filing or court proceeding to provide a formal recovery mechanism.
Custody context
Stress conditionVendor lockout
Custody systemExchange custody
OutcomeBlocked
DocumentationUnknown
Year observed2025
CountryInternational
Structural dependencies observed
Institutional cooperation required
What this illustrates
Getting access back required help from an institution — and that help wasn't available. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
News article
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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