Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01339
Institutional lockout — exchange custody (2025)
BlockedCase description
A mid-tier centralised exchange that had operated since 2020 and served primarily users in Latin America announced a suspension of all withdrawal services in March 2025, citing 'operational restructuring.' The platform had approximately 30,000 active users with an estimated $40 million in assets under custody. Social media accounts went largely silent after the initial announcement. The pattern—withdrawal suspension, communication gaps, and prolonged silence—was consistent with prior exit scenarios observed in earlier exchange collapses. Users who attempted to contact support received automated responses only. By mid-2025 there had been no regulatory filing or court proceeding to provide a formal recovery mechanism.
Custody context
| Stress condition | Vendor lockout |
| Custody system | Exchange custody |
| Outcome | Blocked |
| Documentation | Unknown |
| Year observed | 2025 |
| Country | International |
Structural dependencies observed
What this illustrates
Getting access back required help from an institution — and that help wasn't available. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
News article
Evidence link
Related cases involving vendor lockout
This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents.
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Framework references
Where Bitcoin Custody Intersects Legal and Fiduciary Authority
Where custody creates gaps in estate planning, fiduciary duty, and professional responsibility.
Professional Scope Boundary Matrix
What each professional or product covers, what they do not, and where gaps form between them.
The Independent Assessment Layer in Bitcoin Custody
How independent diagnostic layers emerge when multiple parties depend on shared infrastructure.
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