CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01155

98% of Celsius creditors voted in favor of the reorganization plan, an overwhelming

Constrained
Case description
In September 2023, 98% of Celsius creditors voted in favor of the reorganization plan, an overwhelming mandate reflecting customers' preference for any structured recovery over continued uncertainty. The vote itself required creditors to navigate a digital ballot system, submit identity verification, and file claims through the Stretto claims portal. The administrative burden—manageable for sophisticated creditors—proved challenging for many retail customers, some of whom missed the voting window or encountered technical difficulties.
Custody context
Stress conditionVendor lockout
Custody systemExchange custody
OutcomeConstrained
DocumentationUnknown
Year observed2023
CountryUnited States
Structural dependencies observed
Institutional cooperation required
What this illustrates
Getting access back required help from an institution — and that help wasn't available. Whether full access was ultimately possible is unclear, but significant delay or outside intervention was involved.
Outcome interpretation
Access remained possible, but only with delay, dependence, or significant difficulty.
Source
Publicly Reported
Evidence type
News article
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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