CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00996

Institutional lockout — exchange custody (2022)

Constrained
Case description
The collapse of the Terra/LUNA ecosystem in May 2022 caused cascading custody failures across multiple platforms. Exchanges that had listed LUNA froze trading and withdrawals at various points during the depeg event as the token's value fell 99.9% in days. Users who held LUNA or UST in exchange custody accounts could not sell or withdraw during the most critical period. The collapse directly triggered the insolvency of Celsius, Voyager, Three Arrows Capital, and Hodlnaut.
Custody context
Stress conditionVendor lockout
Custody systemExchange custody
OutcomeConstrained
DocumentationUnknown
Year observed2022
CountrySouth Korea
Structural dependencies observed
Institutional cooperation required
What this illustrates
Getting access back required help from an institution — and that help wasn't available. Whether full access was ultimately possible is unclear, but significant delay or outside intervention was involved.
Outcome interpretation
Access remained possible, but only with delay, dependence, or significant difficulty.
Source
Publicly Reported
Evidence type
News article
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170 cases involve vendor lockout 512 cases involve exchange custody View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.