Part of the CustodyStress archive of observed Bitcoin custody incidents
Seed Never Recorded — Software wallet
Cases where a software wallet's seed phrase was never written down. The seed was displayed during setup and ignored — leaving device loss as a terminal event.
24 cases in this intersection. 83% of determinate cases resulted in a blocked outcome and 17% in access survived. The most common recovery path is no path available.
Archive analysis — 24 cases
Outcomes
83% of determinate cases resulted in blocked access — 14 percentage points above the archive-wide average of 69%.
Documentation coverage
75% of cases have indeterminate outcomes — higher than the archive average of 43%.
Primary stress condition
54% of cases involve seed phrase unavailable. Passphrase unavailable accounts for a further 21%.
Documentation
67% of cases had partial documentation — insufficient to complete recovery without the holder's direct involvement.
Structural dependency
92% of cases carry a device-dependent access dependency tag — the most common structural factor in this subset.
24 observed cases
Blocked
5 (21%)
Survived
1 (4%)
Indeterminate
18 (75%)
Partial Seed Backup + Missing Passphrase Flag: BTCRecover Recovery Success
Software wallet
gab0miner created an Electrum wallet offline using a Linux Live CD on an unspecified date, recording only 11 of the required 12 BIP39 seed words into KeePass al
BRD Wallet Derivation Path Incompatibility: Seed Phrase Cannot Recover 2018 Bitcoin
Software wallet
SimonsLu adopted Bitcoin in 2017 through exchange trading before transitioning to self-custody in 2018. He installed BRD, a mobile wallet recommended on bitcoin
Scrambled Seed Phrase: 2500 BTC Unrecoverable Without Word Order
Software wallet
In December 2023, a recovery specialist designated iconbtcx was engaged to restore access to 2500 BTC held in a BIP39-compliant software wallet. The client poss
12-Word Mnemonic Order Lost: 2,500 BTC Inaccessible Despite Full Word Knowledge
Software wallet
In December 2023, a BitcoinTalk forum user (ICONBTCX) disclosed a custody failure affecting 2,500 BTC held in a SegWit P2WPKH address (bc1qlmal276kkvrkn36m33xvl
Coinbase Wallet $15,000 Loss: Deferred Seed Phrase, iPhone Update, No Recovery
Software wallet
A long-term Coinbase customer transferred approximately $15,000 USD to a newly created Coinbase Wallet in February 2021, intending to access Uniswap for decentr
Electrum Watch-Only Wallet With Lost Seed Phrase: No Recovery Path
Software wallet
In June 2021, a BitcoinTalk user (Ed801) discovered that their Electrum wallet, created nine months prior in September 2020, had become functionally inaccessibl
Electrum Seed Phrase Recovery Failure: Empty Wallet After 7-Year Gap
Software wallet
In February 2021, alejandroaa posted to the Bitcoin Forum seeking help recovering Bitcoin allegedly given to his mother in 2013–2014. At that time, the mother w
Electrum Legacy Seed Recovery: 2013 Gift Wallet Empty After Restoration
Software wallet
In February 2021, alejandroaa discovered that his mother had been gifted Bitcoin between 2013 and 2014 by a friend. The friend had created an Electrum wallet an
2,000 BTC Lost in Atomic Wallet: Recovery Phrase Gone After OS Reinstall
Software wallet
In September 2020, a BitcoinTalk user posted a custody access failure involving approximately 2,000 BTC held in an Atomic wallet. The user had lost their 12-wor
Incomplete Seed Phrase Recovery: Father's Electrum Wallet With 2 Missing Words
Software wallet
In November 2020, a BitcoinTalk user identified as ileikmath posted about a custody access failure affecting their father's Bitcoin holdings stored in an Electr
6 Missing Seed Words From 12-Word BIP39 Phrase: Trust Wallet Access Blocked
Software wallet
On October 3, 2020, a BitcoinTalk forum user posted an access failure involving a Trust Wallet protected by a 12-word BIP39 seed phrase. The user retained only
Atomic Wallet: 2 BTC Permanently Inaccessible After OS Reinstall Without Seed Backup
Software wallet
In September 2020, a BitcoinTalk user (dovjann) disclosed a complete custody failure involving approximately 2 BTC held in Atomic Wallet on a Windows laptop. At
Electrum Wallet File Lost After Reinstall — Seed Phrase Forgotten
Software wallet
On March 14, 2019, a BitcoinTalk forum user (franktyler01) reported a custody access failure involving Electrum, a popular desktop software wallet. The user had
Armory Paper Backup Recovery Displays Zero Balance Despite Correct Restoration
Software wallet
In November 2017, user xTwin25 initiated recovery of Bitcoin holdings stored in Armory, a desktop software wallet. The user possessed a paper backup containing
Jaxx Mobile Wallet — Permanent Loss After Android Factory Reset Without Seed Backup
Software wallet
In September 2017, a BitcoinTalk user (Mikekom) reported installing the Jaxx wallet application on an Android smartphone to hold Bitcoin earned by their 13-year
Mycelium Mobile Wallet Balance Access Failure — December 2017
Software wallet
In mid-December 2017, a Bitcoin user (Myrr) discovered a critical custody access failure in the Mycelium mobile wallet on their iPhone. The user had purchased B
Incomplete Electrum Seed Phrase: 0.032 BTC Inaccessible Since 2016
Software wallet
In December 2024, a BitcoinTalk user (winnerorlooser) disclosed a custody failure spanning eight years. Around 2016, the user transferred 0.032 BTC from an obso
Rafel Marcel: Bitcoin Acquired via BitX in 2016, Seed Phrase Never Recorded
Software wallet
Rafel Marcel purchased Bitcoin approximately ten years prior to March 2026—around late 2016—through an exchange called BitX (later rebranded as Luno). A friend
Watching-Only Wallet With Lost Seed Phrase: Password Insufficient for Recovery
Software wallet
In June 2016, a BitcoinTalk user identified as Tully96 posted in the Wallet Software forum seeking help after discovering they had lost access to Bitcoin stored
Electrum 8-Word Seed Recovery: Funds Visible on Blockchain, Wallet Shows Zero Balance
Software wallet
In 2015, forum user Braden_Hearn encountered a custody access failure after accidentally sending approximately $1000 USD worth of Bitcoin to an address controll
0.22 BTC Inaccessible in Electrum Watch-Only Wallet After Bitcoin Core Import Error
Software wallet
In October 2015, a macOS user (ginko3000) discovered they could not spend 0.22 BTC held in an Electrum wallet despite the balance being visible on screen. The w
Electrum Wallet Access Failure: Lost Printed Seed and Empty CSV Export
Software wallet
In February 2014, a BitcoinTalk forum user identified as 'Howinthe?' reported the loss of access to 2 BTC acquired years earlier when the asset traded at approx
Electrum Legacy Seed Recovery Failure: 2013–2014 Gift Wallet Inaccessible
Software wallet
Between 2013 and 2014, alejandroaa's mother received Bitcoin from a friend and retained three pieces of documentation: a 12-word seed phrase, a 5-letter login c
Lost Private Key in 2012 Bitcoin Core Wallet: 5 mBTC Unspendable
Software wallet
Gemwolf installed Bitcoin Core 0.6.3 in 2012, performed brief mining activity, and abandoned the wallet after one day. In November 2022, while searching old sto
Browse by trigger and custody type
Forgotten Passphrase — Software wallet
Institutional Failure — Exchange custody
Device Discarded — Software wallet
File Deleted — No Backup — Software wallet
Device Loss Without Backup — Software wallet
Physical Coercion — Software wallet
Passphrase Never Recorded — Software wallet
Physical Coercion — Hardware wallet (single key)
Forgotten Passphrase — Exchange custody
Device Loss — Software wallet
Exchange KYC / Account Lockout — Exchange custody
Exchange Collapse — Exchange custody
Seed Never Recorded — Hardware wallet (single key)
Owner Death — Software wallet
All cases
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