CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00925

Passphrase unavailable — software wallet 2021

Blocked
Case description
A user who had used a formula from a textbook they studied in 2013 as their passphrase found in May 2021 that the textbook had multiple editions with slightly different notation. The specific edition and page number were not remembered. Three editions were tested without success.
Custody context
Stress conditionPassphrase unavailable
Custody systemMobile or software wallet
OutcomeBlocked
DocumentationUnknown
Year observed2021
CountryUnknown
Structural dependencies observed
Single point of failure
What this illustrates
The seed phrase was there, but the passphrase that unlocked it was gone. Both are required. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving passphrase unavailable
217 cases involve passphrase unavailable 572 cases involve mobile or software wallet View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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