CustodyStress
Archive › Passphrase unavailable
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00954

The passphrase had been in daily use for one year in 2017–2018 then completely unused.

Blocked
Case description
A Bitcoin holder who had purchased during the 2017 peak found in February 2021, with BTC near its ATH, that they could not recall the passphrase to a wallet containing a significant balance. The passphrase had been in daily use for one year in 2017–2018 then completely unused. Three years of dormancy had erased the memory entirely.
Custody context
Stress conditionPassphrase unavailable
Custody systemMobile or software wallet
OutcomeBlocked
DocumentationUnknown
Year observed2021
CountryUnknown
Structural dependencies observed
Single point of failure
What this illustrates
The seed phrase was there, but the passphrase that unlocked it was gone. Both are required. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving passphrase unavailable
217 cases involve passphrase unavailable 572 cases involve mobile or software wallet View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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