CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00854

Passphrase unavailable — software wallet (2020)

Blocked
Case description
Stefan Thomas, a Bitcoin developer who held 7,002 BTC on an encrypted IronKey drive, was reported in 2021 to have had only two remaining password attempts left having forgotten his password. The IronKey permanently encrypts its contents after 10 failed attempts. The case became widely known as a symbol of irrecoverable passphrase loss.
Custody context
Stress conditionPassphrase unavailable
Custody systemMobile or software wallet
OutcomeBlocked
DocumentationUnknown
Year observed2020
CountryUnited Kingdom
Structural dependencies observed
Single point of failure
What this illustrates
The seed phrase was there, but the passphrase that unlocked it was gone. Both are required. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
News article
Related cases involving passphrase unavailable
217 cases involve passphrase unavailable 572 cases involve mobile or software wallet View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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