CustodyStress
Archive › Passphrase unavailable
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00317

Their insurance records only preserved partial VIN data.

Blocked
Case description
A user who set their wallet passphrase using the VIN number from their vehicle found in November 2016 that the vehicle had been written off in an accident, and the VIN plate had been destroyed. Their insurance records only preserved partial VIN data. Professional recovery attempts using the partial VIN could not narrow the search space sufficiently.
Custody context
Stress conditionPassphrase unavailable
Custody systemMobile or software wallet
OutcomeBlocked
DocumentationUnknown
Year observed2016
CountryUnknown
Structural dependencies observed
Single point of failure
What this illustrates
The seed phrase was there, but the passphrase that unlocked it was gone. Both are required. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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