CustodyStress
Archive › Passphrase unavailable
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01074

The passphrase—which they had set only 12 months earlier—could not be recalled.

Survives
Case description
A user who had set up a hardware wallet in late 2021 during the Bitcoin price peak attempted to access it in December 2022 to sell during the market downturn. The passphrase—which they had set only 12 months earlier—could not be recalled. The user had a list of possible passphrases but none produced the correct wallet. After engaging a recovery service, the correct passphrase was identified on the 47th variant attempt. The case was noted as illustrative of passphrase entropy versus memorability trade-offs.
Custody context
Stress conditionPassphrase unavailable
Custody systemHardware wallet (single key)
OutcomeSurvives
DocumentationUnknown
Year observed2022
CountryInternational
Structural dependencies observed
Technical specialist required
Outcome interpretation
Access remained possible under the reported conditions.
Source
Privately Reported
Evidence type
News article
Related cases involving passphrase unavailable
217 cases involve passphrase unavailable 274 cases involve hardware wallet (single key) View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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