Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00286
A software update broke the screen reader's compatibility with their wallet application.
SurvivesCase description
A Bitcoin holder with a severe visual impairment relied on a screen reader to access their wallet. In May 2016 a software update broke the screen reader's compatibility with their wallet application. For three weeks they were unable to use the wallet. An accessible version of the wallet was not immediately available.
Custody context
| Stress condition | Owner incapacity |
| Custody system | Mobile or software wallet |
| Outcome | Survives |
| Documentation | Unknown |
| Year observed | 2016 |
| Country | Unknown |
Structural dependencies observed
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving owner incapacity
68 cases involve owner incapacity
569 cases involve mobile or software wallet
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This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents.
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Framework references
Where Bitcoin Custody Intersects Legal and Fiduciary Authority
Where custody creates gaps in estate planning, fiduciary duty, and professional responsibility.
Professional Scope Boundary Matrix
What each professional or product covers, what they do not, and where gaps form between them.
The Independent Assessment Layer in Bitcoin Custody
How independent diagnostic layers emerge when multiple parties depend on shared infrastructure.
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