CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01345

Owner incapacity — hardware wallet (2025)

Survives
Case description
A 2025 case involved a holder diagnosed with early-stage Parkinson's disease who had begun experiencing tremors that made touchscreen interaction with their mobile Bitcoin wallet unreliable. As the disease progressed, the holder was unable to accurately enter their wallet PIN. They had not created any contingency access arrangement. A technical specialist reconfigured the holder's setup to use a hardware wallet with physical buttons rather than a touchscreen and established a durable power of attorney arrangement explicitly covering digital assets under the Revised Uniform Fiduciary Access to Digital Assets Act. The case was resolved proactively before access was fully lost.
Custody context
Stress conditionOwner incapacity
Custody systemHardware wallet (single key)
OutcomeSurvives
DocumentationUnknown
Year observed2025
CountryUnited States
Structural dependencies observed
Single point of failure
Outcome interpretation
Access remained possible under the reported conditions.
Source
Privately Reported
Evidence type
News article
Related cases involving owner incapacity
68 cases involve owner incapacity 274 cases involve hardware wallet (single key) View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.