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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01241

Owner incapacity — hardware wallet (2024)

Survives
Case description
A 2024 case involved an 82-year-old Bitcoin holder diagnosed with Alzheimer's who had held Bitcoin since 2016. Their son held power of attorney but did not know how to use the hardware wallet. The family engaged a specialist who worked with the holder—still having lucid intervals—to retrieve the seed phrase from its documented location and establish a new custody arrangement the family could manage independently. The case was unusual in that the holder was able to participate. The specialist noted that cases where the holder could provide any information, even fragmentary, had a substantially higher success rate than cases where the holder was completely inaccessible.
Custody context
Stress conditionOwner incapacity
Custody systemHardware wallet (single key)
OutcomeSurvives
DocumentationUnknown
Year observed2024
CountryUnited States
Structural dependencies observed
Single point of failure
Outcome interpretation
Access remained possible under the reported conditions.
Source
Privately Reported
Evidence type
News article
Related cases involving owner incapacity
68 cases involve owner incapacity 274 cases involve hardware wallet (single key) View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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