CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00745

Owner incapacity — exchange custody (2020)

Blocked
Case description
A cryptocurrency investor was incapacitated in a traffic accident in August 2020 and remained in an intensive care unit for six weeks. During this period their exchange account's 2FA device — their phone — was stored in the hospital's property lockup. No family member had access to the 2FA device or the account. Open positions were liquidated automatically.
Custody context
Stress conditionOwner incapacity
Custody systemExchange custody
OutcomeBlocked
DocumentationUnknown
Year observed2020
CountryUnknown
Structural dependencies observed
Single point of failure
What this illustrates
There was only one way in. When that path was gone, so was access. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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