Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00633
The exchange required in-person identity verification to reset the 2FA to a new phone.
SurvivesCase description
A Bitcoin trader serving a prison sentence found in April 2019 that their exchange's 2FA had expired and could not be renewed without a working phone number. The prison did not allow mobile phones. The exchange required in-person identity verification to reset the 2FA to a new phone. The trader's family could not complete the in-person verification on their behalf without a power of attorney.
Custody context
| Stress condition | Owner incapacity |
| Custody system | Exchange custody |
| Outcome | Survives |
| Documentation | Unknown |
| Year observed | 2019 |
| Country | Unknown |
Structural dependencies observed
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving owner incapacity
This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents.
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Framework references
Where Bitcoin Custody Intersects Legal and Fiduciary Authority
Where custody creates gaps in estate planning, fiduciary duty, and professional responsibility.
Professional Scope Boundary Matrix
What each professional or product covers, what they do not, and where gaps form between them.
The Independent Assessment Layer in Bitcoin Custody
How independent diagnostic layers emerge when multiple parties depend on shared infrastructure.
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