CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00311

Owner incapacity — exchange custody (2016)

Blocked
Case description
A Bitcoin trader was hospitalised for two months following a serious illness in March 2016. Their exchange account held open leveraged positions. Without 2FA-authenticated access the exchange would not allow family members to close the positions. The auto-liquidation system eventually closed the positions at a loss.
Custody context
Stress conditionOwner incapacity
Custody systemExchange custody
OutcomeBlocked
DocumentationUnknown
Year observed2016
CountryUnknown
Structural dependencies observed
Single point of failureLegal process required
What this illustrates
There was only one way in. When that path was gone, so was access. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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