CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00180

Owner incapacity — exchange 2014

Survives
Case description
A Bitcoin exchange account holder was diagnosed with a severe mental health condition in November 2014 requiring institutional care. Their family sought to access the account to pay for care, but the exchange required the account holder's direct authentication. A power of attorney process took three months to complete, during which the account was inaccessible.
Custody context
Stress conditionOwner incapacity
Custody systemExchange custody
OutcomeSurvives
DocumentationUnknown
Year observed2014
CountryUnknown
Structural dependencies observed
Single point of failureLegal process required
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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