CustodyStress
Archive › Owner incapacity
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00090

Their exchange account required 2FA via a phone that was lost in the accident.

Survives
Case description
A 2013 documented case involved a Bitcoin holder who suffered a serious accident and was in a coma for an extended period. Their exchange account required 2FA via a phone that was lost in the accident. The user's family had no access credentials and the exchange's account recovery process required the account holder to respond personally.
Custody context
Stress conditionOwner incapacity
Custody systemExchange custody
OutcomeSurvives
DocumentationUnknown
Year observed2013
CountryUnknown
Structural dependencies observed
Institutional cooperation requiredSingle point of failure
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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