CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00421

Owner death — software wallet 2017

Blocked
Case description
An estate case from December 2017 involved a deceased whose will listed 'digital assets including Bitcoin' without specifying where they were held. The estate spent months searching devices before discovering the coins were in a web wallet hosted by a company that had shut down two years prior. The web wallet company's closure had not been publicised widely.
Custody context
Stress conditionOwner death
Custody systemMobile or software wallet
OutcomeBlocked
DocumentationUnknown
Year observed2017
CountryUnknown
Structural dependencies observed
Single point of failureUndocumented procedure
What this illustrates
There was only one way in. When that path was gone, so was access. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving owner death
119 cases involve owner death 572 cases involve mobile or software wallet View archive statistics →
This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents. Submit a case
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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