CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01159

Hidden wallet discovered — Trezor (2023)

Blocked
Case description
A UK executor in 2023 found a Trezor hardware wallet and a hand-written list of 24 words among the belongings of a deceased relative. Three months into attempting recovery, the executor discovered that the 24 words were not a BIP39 seed phrase—they appeared to be a mnemonic the deceased had created himself as a memory aid for a separately stored seed phrase that had never been found. The custom word list meant professional recovery tools could not be applied. The Bitcoin remained inaccessible.
Custody context
Stress conditionOwner death
Custody systemHardware wallet (single key)
OutcomeBlocked
DocumentationUnknown
Year observed2023
CountryUnited Kingdom
Structural dependencies observed
Single point of failure
What this illustrates
There was only one way in. When that path was gone, so was access. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Privately Reported
Evidence type
News article
Related cases involving owner death
119 cases involve owner death 274 cases involve hardware wallet (single key) View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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