CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01332

Estate access failure — Kraken (2025)

Constrained
Case description
A 2025 Kraken estate access case involved an executor who discovered that the deceased holder had registered their Kraken account under a pseudonym that did not match their legal name. Kraken's estate process required a match between the account holder's registered name and the probate documents. The discrepancy required additional legal steps to establish that the pseudonymous account belonged to the decedent, including an affidavit from the executor and supporting documentation showing the holder's use of the pseudonym. The process added approximately 10 weeks to the standard estate timeline.
Custody context
Stress conditionOwner death
Custody systemExchange custody
OutcomeConstrained
DocumentationUnknown
Year observed2025
CountryUnited States
Structural dependencies observed
Institutional cooperation requiredLegal process required
What this illustrates
Getting access back required help from an institution — and that help wasn't available. Whether full access was ultimately possible is unclear, but significant delay or outside intervention was involved.
Outcome interpretation
Access remained possible, but only with delay, dependence, or significant difficulty.
Source
Privately Reported
Evidence type
News article
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119 cases involve owner death 512 cases involve exchange custody View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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