Part of the CustodyStress archive of observed Bitcoin custody incidents
Indeterminate — Hardware wallet (single key)
Cases where a hardware wallet access failure has an unknown or unresolved outcome. These cases document the structural failure but lack documentation of whether recovery was eventually achieved.
Archive analysis — 25 cases
Documentation coverage
100% of cases have indeterminate outcomes — higher than the archive average of 43%.
Primary stress condition
48% of cases involve seed phrase unavailable. Passphrase unavailable accounts for a further 16%.
Recovery path
Password Bruteforce is the most documented recovery path (5 cases, 20% of subset).
Documentation
92% of cases had partial documentation — insufficient to complete recovery without the holder's direct involvement.
Structural dependency
92% of cases carry a device-dependent access dependency tag — the most common structural factor in this subset.
25 observed cases
Indeterminate
25 (100%)
Ledger Nano S with Incomplete 9-Word Seed Screenshot—$10K Inaccessible
Hardware wallet (single key)
In March 2024, a BitcoinTalk forum user (Ausnoobi) posted on behalf of their partner seeking recovery assistance for a Ledger Nano S hardware wallet purchased a
Ledger Nano S Hardware Wallet: Incomplete 9-Word Seed Phrase Recovery Failure
Hardware wallet (single key)
In March 2024, a BitcoinTalk forum user reported a custody access failure affecting approximately USD 10,000 in cryptocurrency held on a Ledger Nano S hardware
Ledger Nano S with Incomplete 9-Word Recovery Phrase: $10K Trapped
Hardware wallet (single key)
In March 2024, a BitcoinTalk user reported that their partner had lost access to a Ledger Nano S purchased approximately seven years earlier. During initial set
Fragmented BIP39 Seed Recovery: $25M Ethereum Wallet with 6 Missing Words
Hardware wallet (single key)
In November 2024, a Bitcoin Forum user identified as 'yzeb' disclosed a self-inflicted custody access failure involving an Ethereum HD wallet derived from a BIP
Ledger Nano S Seed Phrase Incomplete: 9 Words of 12 Retained, $10K Inaccessible
Hardware wallet (single key)
A cryptocurrency holder set up a Ledger Nano S hardware wallet approximately 7 years prior to March 2024, using an older computer at a previous residence. Durin
Ledger Nano S with Incomplete 9-Word Seed Backup: $10K Asset Access Blocked
Hardware wallet (single key)
In March 2024, a user reported on BitcoinTalk that their partner's Ledger Nano S hardware wallet, purchased around 2017 and set up on an old computer at a previ
Lost Ledger Nano Hardware Wallet: Recovery Blocked by Unknown Derivation Path
Hardware wallet (single key)
In June 2021, a BitcoinTalk user identified as so98nn reported losing their Ledger Nano hardware wallet while retaining both the seed phrase and passphrase need
Mark Geor's $4 Million Cryptocurrency Safe Stolen in New Zealand Burglary
Hardware wallet (single key)
In September 2021, thieves targeted the home of Mark Geor in Westmere, New Zealand. The attackers forcibly removed a safe from the property that contained appro
Vincent Everts: Armed Home Invasion During Livestream in Amsterdam
Hardware wallet (single key)
In December 2021, Vincent Everts, a well-known Dutch technology commentator and trend analyst, was conducting a livestream from his Amsterdam home when armed ho
Missing 2 of 12 Mnemonic Words: Brute Force Recovery Feasibility
Hardware wallet (single key)
In March 2020, a Bitcoin holder wrote their 12-word BIP39 mnemonic on paper. During storage or handling, the last two words were torn away and lost, leaving onl
1 BTC Locked in Nano Ledger X with Illegible Handwritten Seed Phrase
Hardware wallet (single key)
In January 2020, a BitcoinTalk user posted on behalf of a friend who had purchased a Nano Ledger X hardware wallet one to two years earlier and held over 1 BTC
Illegible Seed Phrase on Nano Ledger X: 1 BTC Recovery via Brute-Force Search
Hardware wallet (single key)
In January 2020, a BitcoinTalk forum user posted on behalf of a friend who had purchased a Nano Ledger X hardware wallet one to two years earlier. The friend ha
Illegible Seed Phrase Backup: 1+ BTC Inaccessible on Ledger Nano X
Hardware wallet (single key)
A Ledger Nano X hardware wallet purchased around 2018–2019 held over 1 BTC in a native Segwit address (bc1qyw9dcldzl6jaam0rdz5). The owner had followed standard
Incomplete BIP39 Seed Phrase: 5 Missing Words, No Backup Record
Hardware wallet (single key)
In April 2019, a Ledger Nano S user discovered they had recorded only words 1–19 of their 24-word BIP39 seed phrase, with no record of the final five words (pos
Ledger Nano S Seed Phrase Transcription Error: Duplicate Words at Positions 9 and 12
Hardware wallet (single key)
In September 2018, a BitcoinTalk user identified as efreeet reported a custody access failure on a Ledger Nano S hardware wallet. The user had originally genera
Lost Final Word of Ledger Nano S 24-Word Seed: 110,000 Dogecoin Case
Hardware wallet (single key)
On March 8, 2018, a BitcoinTalk forum user identified as Ma1k reported losing the 24th word of a Ledger Nano S BIP39 recovery seed phrase. The loss occurred aft
Ledger Nano S Application Loss With Missing Seed Phrase Backup
Hardware wallet (single key)
On May 9, 2018, a BitcoinTalk Hardware Wallets forum user (bPatrick401) disclosed a custody access failure involving a Ledger Nano S device. The incident began
Armory Cold Wallet Restoration Created Unencrypted Wallet With Plaintext Private Keys
Hardware wallet (single key)
KillerTank maintained Bitcoin in offline cold storage on an air-gapped Raspberry Pi with an 18-word paper backup consisting of 4 random letters per set. In Dece
Ledger Nano S Lockout: Seed Phrase Transcription Error and Checksum Validation Failure
Hardware wallet (single key)
In December 2017, a Ledger Nano S user reported being locked out of their device after completing initial setup. During device initialization, the user received
Father Lost Access to 1,500 BTC on Hardware Wallet—Child Attempts Recovery
Hardware wallet (single key)
A father purchased approximately 1,500 Bitcoin around 2011 and stored them on a hardware wallet. At some point, access to the device was lost—either through for
Widow Blocked From Bitcoin Legacy: No Seed Phrase, No Recovery Path
Hardware wallet (single key)
A Vancouver woman faced an impasse after her estranged husband died unexpectedly. He had held Bitcoin in a self-custody wallet and established an account titled
Deceased Father's Bitcoin: Seed Phrase Found, But Balance Unaccounted For
Hardware wallet (single key)
In June, a 20-year-old began settling his deceased father's estate during a period of family financial crisis—his mother was unemployed and significant debt rem
Burgled Ledger, Split Seed Across PS5 and Garden, Ex-Partner Extortion
Hardware wallet (single key)
In late 2024, a Bitcoin holder implemented what appeared to be a redundant custody strategy: half the seed phrase was concealed inside a PlayStation 5 console;
241 BTC Trezor Custody Loss: Forgotten PIN and Failed Seed Recovery
Hardware wallet (single key)
A Bitcoin holder transferred 241 BTC to a Trezor hardware wallet in late 2015, securing it with a 9-digit PIN. The user documented the seed phrase and initially
Stefan Thomas and the IronKey Trap: 7,002 Bitcoin, 2 Attempts Left
Hardware wallet (single key)
Stefan Thomas, a programmer, received 7,002 BTC in 2011 as payment for creating an animated educational video about Bitcoin. He stored the private keys on an Ir
Browse by outcome and custody type
Indeterminate — Software wallet
Blocked — Software wallet
Blocked — Exchange custody
Indeterminate — Exchange custody
Constrained — Exchange custody
Survived — Software wallet
Blocked — Hardware wallet (single key)
Indeterminate — Hardware wallet (single key)
Survived — Hardware wallet (single key)
All cases
Translate