CustodyStress
Archive › Multisig quorum failure
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00507

One key was on a hardware wallet that failed in August 2017.

Survives
Case description
A Bitcoin startup held its operating treasury in a 2-of-3 Electrum multisig. One key was on a hardware wallet that failed in August 2017. A second key holder was travelling internationally and their device was detained at a border crossing. The company could not make payroll for two weeks while one key was replaced and the second recovered.
Custody context
Stress conditionMultisig quorum failure
Custody systemMobile or software wallet
OutcomeSurvives
DocumentationUnknown
Year observed2017
CountryUnknown
Structural dependencies observed
Hardware device requiredInstitutional cooperation required
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving multisig quorum failure
77 cases involve multisig quorum failure 572 cases involve mobile or software wallet View archive statistics →
This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents. Submit a case
← All cases
Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.