CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01217

Multisig quorum failure — institutional custody (2024)

Survives
Case description
A 2024 exchange infrastructure case involved a Bitcoin lending platform that used multisignature cold storage for customer funds with signing keys distributed across geographically separate key custodians. One of the three required signers was a third-party security firm that was acquired in 2024 and underwent a key management transition. During the 10-day transition window, the platform could not execute cold storage withdrawals exceeding its threshold amount because the acquired firm's signing infrastructure was being migrated. Large customer withdrawal requests during this window were delayed by up to five business days while the transition completed.
Custody context
Stress conditionMultisig quorum failure
Custody systemInstitutional custody
OutcomeSurvives
DocumentationUnknown
Year observed2024
CountryInternational
Structural dependencies observed
Multi-party coordinationInstitutional cooperation required
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
News article
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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