CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01367

Multisig quorum failure — hardware wallet (2025)

Constrained
Case description
A 2025 multisig recovery case involved a 3-of-5 wallet where two of the five key holders had each independently lost their signing devices without retaining their seed phrase backups. With only three keys available, the wallet was exactly at quorum—but any single additional key failure would render it unspendable. The holder engaged a bitcoin custody service to sweep the funds to a new, properly configured multisig arrangement using the three remaining keys as three of the required signers for a fresh 2-of-3 wallet. The operation required carefully crafting transactions that would use all three available keys simultaneously to meet the original 3-of-5 threshold.
Custody context
Stress conditionMultisig quorum failure
Custody systemHardware wallet (single key)
OutcomeConstrained
DocumentationUnknown
Year observed2025
CountryUnited States
What this illustrates
The setup required multiple people to sign off. Not enough of them were available. Whether full access was ultimately possible is unclear, but significant delay or outside intervention was involved.
Outcome interpretation
Access remained possible, but only with delay, dependence, or significant difficulty.
Source
Privately Reported
Evidence type
News article
Related cases involving multisig quorum failure
77 cases involve multisig quorum failure 274 cases involve hardware wallet (single key) View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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