CustodyStress
Archive › Forced relocation
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00081

Gox's new KYC procedures and were locked out of their account.

Blocked
Case description
A Bitcoin holder who fled their home country due to civil unrest in 2013 could only access their assets through a Mt. Gox account. From their new location in a country with limited banking access they could not complete the identity verification required by Mt. Gox's new KYC procedures and were locked out of their account.
Custody context
Stress conditionForced relocation
Custody systemExchange custody
OutcomeBlocked
DocumentationUnknown
Year observed2013
CountryUnknown
Structural dependencies observed
Legal process requiredInstitutional cooperation required
What this illustrates
Before anyone could access the funds, a legal process had to be completed first. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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