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Part of the CustodyStress archive of observed Bitcoin custody incidents

Mt. Gox Collapse and Bitcoin Custody Failures — CustodyStress

Mt. Gox cases documented in the Bitcoin Custody Incident Archive. The exchange suspended withdrawals in February 2014 and filed for bankruptcy, making it the largest single custody failure event in Bitcoin's history by case volume.

Outcome distribution — 21 documented cases
Blocked 10 (63%) Constrained 6 (38%) Survived 0 (0%) Indeterminate 5

The most frequently documented recovery path in these cases is Legal Proceedings (6 of 21 cases). 63% of determinate cases resulted in permanently blocked access.

Background

Mt. Gox operated as the dominant Bitcoin exchange from 2010 to 2014, handling the majority of global Bitcoin trading volume at its peak. Founded by Jed McCaleb and later sold to Mark Karpelès, the exchange was headquartered in Tokyo, Japan. Withdrawal problems began emerging in late 2013; the exchange halted all withdrawals in February 2014 and filed for bankruptcy in March 2014, citing the loss of approximately 850,000 BTC to theft and internal mismanagement.

Custody structure

Mt. Gox operated as a pure custodial exchange — holders did not control private keys. All Bitcoin was held in exchange-controlled wallets. Account balances were IOUs against exchange-held funds. The exchange used hot wallet architecture with insufficient cold storage segregation, allowing a prolonged hack to drain funds over several years without detection.

How access failed

The primary failure mechanism was exchange insolvency following undisclosed theft. Holders could not access funds because the exchange no longer held sufficient Bitcoin to cover withdrawals — the custodian's failure became every depositor's custody failure simultaneously. Legal authority to recover funds required filing creditor claims in Japanese bankruptcy proceedings.

Archive note

Cases in this archive represent documented individual access failures associated with the Mt. Gox collapse. The archive does not attempt to document all Mt. Gox creditors — only cases with sufficient public documentation of the custody situation and outcome. Mt. Gox creditor distributions continued for over a decade after the collapse.

Documented cases
MtGox Exchange Collapse: 850,000 Bitcoin Custody Failure
Exchange custody
Blocked
Mt. Gox, founded in 2006 and operating as a Bitcoin exchange from 2010, accumulated custody of approximately 850,000 Bitcoin belonging to its users by early 201
Recovering Bitcoin from Encrypted 2013 Mt. Gox-Era Wallet.dat Without Passphrase
Software wallet
Indeterminate 2025
In early January 2025, a BitcoinTalk forum user ('thowed-away-agin') disclosed possession of an encrypted wallet.dat file originating from the Mt. Gox era (2013
Mt. Gox Account Access Permanently Blocked Following Owner Death and Credential Reset
Exchange custody
Blocked 2018
Mt. Gox ceased operations in February 2014 following the loss of approximately 850,000 Bitcoin. Users with dormant accounts on the platform faced an immediate c
Mt. Gox Exchange Collapse: 750,000 Bitcoin Trapped After February 2014 Withdrawal Halt
Exchange custody
Blocked 2014
Mt. Gox, the world's largest Bitcoin exchange at the time, announced a complete halt to all Bitcoin withdrawals on February 7, 2014. The exchange attributed the
MtGox Civil Rehabilitation Claims Process: Password Reset Barrier
Exchange custody
Constrained 2014
Following the MtGox collapse, Japan's civil rehabilitation framework opened a formal claims process to distribute recovered assets to affected users. However, a
Mt. Gox Exchange Collapse: 850,000 BTC Lost, 127,000 Creditors Locked Out
Exchange custody
Constrained 2014
Mt. Gox operated as the dominant Bitcoin exchange in early 2014, processing over 70% of global Bitcoin transactions. On February 7, 2014, the platform abruptly
Vircurex Exchange Freezes Bitcoin Withdrawals, 1,666 BTC Remains Inaccessible
Exchange custody
Blocked 2014
Vircurex, founded in October 2011, operated as a custodial cryptocurrency exchange with servers in Beijing but registered falsely as a Belize entity—later deter
Mt. Gox Collapse Overshadows Father's Estate: Unrecover­able Bitcoin Loss
Exchange custody
Blocked 2014
Around 2012, a Reddit user posted in a Mt. Gox horror story thread describing a custody failure layered with family loss. His father had died approximately one
MtGox Withdrawal Halt and Bankruptcy: 400K Inheritance Permanently Blocked
Exchange custody
Blocked 2014
In 2014, the largest Bitcoin exchange at that time, MtGox, ceased Bitcoin withdrawals and subsequently filed for bankruptcy protection. A documented case emerge
Mt. Gox Exchange Collapse: 850,000 BTC Lost, 127,000 Creditors, 10-Year Recovery
Exchange custody
Constrained 2014
Mt. Gox operated as the world's primary Bitcoin exchange from 2006 onward, handling over 70% of global Bitcoin transaction volume at its peak. The platform func
Mt. Gox Exchange Collapse: Operator Theft and 650,000 Lost Customer Bitcoin
Exchange custody
Blocked 2014
Mt. Gox operated as the dominant Bitcoin-to-fiat exchange from 2010 to 2014, handling approximately 70% of global Bitcoin trading volume at its peak. The platfo
Mt. Gox Withdrawal Crisis: levino's 347-Page Thread Documents SEPA Delays (April 2013)
Exchange custody
Constrained 2013
On April 18, 2013, BitcoinTalk user levino initiated a withdrawal of Euro proceeds from Mt. Gox, the world's largest Bitcoin exchange at that time. After 14 day
CoinLab vs. Mt. Gox: Partnership Collapse Traps North American Customer Bitcoin in Legal Limbo (May 2013)
Exchange custody
Blocked 2013
In 2012, Mt. Gox and CoinLab signed a partnership agreement under which CoinLab would assume management of Mt. Gox's US and Canadian customer operations, includ
DHS Seizure of Mt. Gox Dwolla and Wells Fargo Accounts (May 2013)
Exchange custody
Blocked 2013
On May 15, 2013, the US Department of Homeland Security, acting through Immigration and Customs Enforcement, seized approximately $2.9 million from Mt. Gox's Dw
Mt. Gox SEPA Withdrawal Vanishes: mably's €EUR Transfer Confirmed But Never Received
Exchange custody
Indeterminate 2013
On April 6, 2013, BitcoinTalk user mably received email confirmation from Mt. Gox that a SEPA EUR withdrawal had been initiated. Twenty days elapsed without the
Mt. Gox SEPA Withdrawal Delayed 28 Days: lukcoin's Unresolved Case (May 2013)
Exchange custody
Indeterminate 2013
On May 7, 2013, BitcoinTalk user lukcoin posted in the Mt. Gox withdrawal delays thread describing a SEPA transfer initiated on April 9 that had not arrived aft
Institutional lockout — Mt. Gox (2013)
Exchange custody
Indeterminate 2013
On April 8, 2013, BitcoinTalk Legendary-ranked user el_rlee submitted a withdrawal request to Mt. Gox. Twelve days later, on April 20, el_rlee posted in a gathe
Mt. Gox Bitcoin Withdrawal Crisis: Weeks-Long Delays Signal Terminal Operational Failure
Exchange custody
Blocked 2013
By November 2013, Mt. Gox customers attempting to withdraw Bitcoin faced indefinite waiting periods, a critical escalation from earlier fiat-only delays. What h
Private Key Accessible but Wallet Balance Unrecoverable: bread45's 2011 Mt.Gox Withdrawal
Software wallet
Indeterminate 2012
In June 2011, bread45 purchased Bitcoin on Mt.Gox and transferred coins to Bitcoin-QT desktop wallet software for self-custody. In 2012, the user accidentally d
Bitcoinica Receivership: 98,000 BTC Lost Across Three Thefts and MtGox Collapse
Exchange custody
Constrained 2012
Bitcoinica, a Bitcoin margin trading platform incorporated as a New Zealand limited partnership and launched by Zhou Tong in September 2011, suffered a cascade
Bitomat.pl Exchange Loses 17,000 BTC to AWS Instance Restart
Exchange custody
Constrained 2011
Bitomat.pl operated as the third-largest Bitcoin exchange globally and the largest in Poland during the early 2011 cryptocurrency market. On July 26, 2011, the
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