Part of the CustodyStress archive of observed Bitcoin custody incidents
Coercion Era (2023–present) — Vendor lockout
Exchange and platform failures from the Coercion Era (2023–present). Residual exchange failure cases continue as claims processes from prior-era collapses work through the system.
17 cases from this period are included in this archive. Exchange and custodial custody failures account for 71% of cases. 71% of determinate cases resulted in a blocked outcome.
Archive analysis — 17 cases
Outcomes
71% of determinate cases resulted in blocked access, close to the archive-wide average of 69%. 29% resulted in constrained recovery.
Documentation coverage
59% of cases have indeterminate outcomes — higher than the archive average of 43%.
Custody type
71% of cases involved exchange custody, followed by software wallet at 18%.
Recovery path
Derivation Path Correction is the most documented recovery path (5 cases, 29% of subset).
Documentation
76% of cases had partial documentation — insufficient to complete recovery without the holder's direct involvement.
Structural dependency
65% of cases carry a device-dependent access dependency tag — the most common structural factor in this subset.
17 observed cases
Blocked
5 (29%)
Constrained
2 (12%)
Indeterminate
10 (59%)
Freebitco.in Account Lockout: Password Reset Emails Failed During Platform Collapse
Exchange custody
In October 2025, a long-term Freebitco.in user identified as Lawliet82 reported sudden account access denial despite knowing the correct password and having suc
Blockchain.info Legacy Wallet Recovery: Partial Success via btcrecover, Platform Access Blocked
Exchange custody
Between 2013 and 2015, a user in Taiwan established multiple Blockchain.info wallets and created printed paper backups containing wallet GUIDs, passwords, and 1
Mycelium iOS Wallet: Seed Verification Failure and Transaction Blocking
Software wallet
On July 14, 2025, BitcoinTalk user Obdmageek reported a six-month custody failure involving a Mycelium iOS wallet. The user retained apparent access to their ac
2 BTC Vanished from Blockchain.com Wallet: Legacy Address Migration Gone Wrong
Exchange custody
In February 2025, a BitcoinTalk user reported that 2 BTC deposited to a Blockchain.com wallet from a mining computer in 2016 had become inaccessible. The wallet
Bitcoin Sent to Closed Cash App Account: Permanent Loss
Exchange custody
A Bitcoin holder attempted to deposit cryptocurrency into a Cash App account, unaware that the account had already been closed by the platform for terms-of-serv
Blockchain.com Email Takeover and Account Lockout: Recovery Phrase Insufficient
Exchange custody
Osiris100 created a Blockchain wallet in 2014 and retained the welcome email and wallet ID. In 2017, a verification email arrived unsigned, followed by two logi
Blockchain.com Non-HD to HD Wallet Migration: Imported Address Bitcoin Inaccessible
Exchange custody
In 2016, user serega634 maintained a Bitcoin wallet on Blockchain.com, then a widely-used custodial online wallet platform. At an unspecified later date, the us
Blockchain.com Imported Address Recovery: Funds Visible but Inaccessible
Exchange custody
Cryptflower created a Bitcoin wallet on Blockchain.com in 2014 and retained a 12-word BIP39 seed phrase saved in 2018. By January 2024, the user confirmed the o
3,000 BTC Locked on Discontinued Blockchain.com Wallet: Private Key Insufficient
Exchange custody
Ice22 registered with Blockchain.com (then Blockchain.info) in June 2009 after learning about Bitcoin through newspaper articles. Over a 1.5-hour phone guidance
Blockchain.com Legacy Wallet Lockout: Recovery Phrase Insufficient Without Original Email
Exchange custody
In 2014, delfastTions created a wallet on Blockchain.info and retained the 17-word recovery passphrase—the standard recovery mechanism of that era. Years later,
Blockchain.com Account Access Failure: 2014 Wallet, Dormant 10 Years, Support Unresponsive
Exchange custody
Between 2014 and early 2024, at least three users encountered custody access failures on Blockchain.com (formerly Blockchain.info). Osiris100 created a wallet o
BRD Wallet Derivation Path Incompatibility: Seed Phrase Cannot Recover 2018 Bitcoin
Software wallet
SimonsLu adopted Bitcoin in 2017 through exchange trading before transitioning to self-custody in 2018. He installed BRD, a mobile wallet recommended on bitcoin
Blockchain.com Account Frozen for Inactivity – User Unable to Recover Forgotten Wallet
Exchange custody
In February 2023, a user reported being contacted by an entity claiming to represent Blockchain.com. The message stated that the user had created a Bitcoin wall
BTC.com Multi-Sig Wallet Recovery Failure: Non-Standard Derivation Path Lockout
Multisig (self-managed)
In January 2023, a Bitcoin user rediscovered a dormant BTC.com wallet containing an undisclosed amount of Bitcoin. The user possessed both critical recovery mat
Coldlar Pro3 Hardware Wallet: Valid Seed Phrase Insufficient Without Payment Password
Hardware wallet with passphrase
On December 4, 2023, a Bitcoin user identified as zzzccc posted to BitcoinTalk describing a critical custody access failure involving a Coldlar Pro3 hardware wa
GDAC Exchange Security Breach: $13M Cryptocurrency Theft, April 2023
Exchange custody
On April 9–10, 2023, GDAC, a South Korean cryptocurrency exchange, discovered a security breach affecting its hot wallet infrastructure. Attackers transferred a
Electrum Wallet Synchronization Failure: Zero Balance Despite Blockchain Confirmation
Software wallet
On March 20, 2023, a BitcoinTalk user reported complete inability to access Bitcoin holdings in an Electrum wallet following over one year without access. Upon
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Exchange Era (2014–2019) — Vendor lockout
Exchange Era (2014–2019) — Passphrase unavailable
Coercion Era (2023–present) — Coercion
Exchange Era (2014–2019) — Seed phrase unavailable
Early Bitcoin (2009–2013) — Passphrase unavailable
Early Bitcoin (2009–2013) — Device loss
Early Bitcoin (2009–2013) — Seed phrase unavailable
Maturation Period (2020–2022) — Passphrase unavailable
Exchange Era (2014–2019) — Device loss
Maturation Period (2020–2022) — Coercion
Maturation Period (2020–2022) — Vendor lockout
Early Bitcoin (2009–2013) — Vendor lockout
Maturation Period (2020–2022) — Seed phrase unavailable
Coercion Era (2023–present) — Passphrase unavailable
Coercion Era (2023–present) — Seed phrase unavailable
Exchange Era (2014–2019) — Owner death
Exchange Era (2014–2019) — Legal or authority constraint
Maturation Period (2020–2022) — Device loss
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