Part of the CustodyStress archive of observed Bitcoin custody incidents
Coercion Era (2023–present) — Exchange custody
Exchange custody failures from the Coercion Era (2023–present). Residual exchange failures continue as prior-era claims processes resolve and new platform failures occur.
17 cases from this period are included in this archive. Exchange and custodial custody failures account for 100% of cases. 75% of determinate cases resulted in a blocked outcome.
Archive analysis — 17 cases
Outcomes
75% of determinate cases resulted in blocked access — 6 percentage points above the archive-wide average of 69%. 25% resulted in constrained recovery.
Documentation coverage
53% of cases have indeterminate outcomes — higher than the archive average of 43%.
Primary stress condition
71% of cases involve vendor lockout. Passphrase unavailable accounts for a further 12%.
Recovery path
Exchange Support is the most documented recovery path (4 cases, 24% of subset).
Documentation
82% of cases had partial documentation — insufficient to complete recovery without the holder's direct involvement.
Scale
18% of cases involved large or very large holdings (10+ BTC).
17 observed cases
Blocked
6 (35%)
Constrained
2 (12%)
Indeterminate
9 (53%)
Freebitco.in Account Lockout: Password Reset Emails Failed During Platform Collapse
Exchange custody
In October 2025, a long-term Freebitco.in user identified as Lawliet82 reported sudden account access denial despite knowing the correct password and having suc
Blockchain.info Legacy Wallet Recovery: Partial Success via btcrecover, Platform Access Blocked
Exchange custody
Between 2013 and 2015, a user in Taiwan established multiple Blockchain.info wallets and created printed paper backups containing wallet GUIDs, passwords, and 1
2 BTC Vanished from Blockchain.com Wallet: Legacy Address Migration Gone Wrong
Exchange custody
In February 2025, a BitcoinTalk user reported that 2 BTC deposited to a Blockchain.com wallet from a mining computer in 2016 had become inaccessible. The wallet
Bitcoin Sent to Closed Cash App Account: Permanent Loss
Exchange custody
A Bitcoin holder attempted to deposit cryptocurrency into a Cash App account, unaware that the account had already been closed by the platform for terms-of-serv
Blockchain.com Email Takeover and Account Lockout: Recovery Phrase Insufficient
Exchange custody
Osiris100 created a Blockchain wallet in 2014 and retained the welcome email and wallet ID. In 2017, a verification email arrived unsigned, followed by two logi
Blockchain.com Non-HD to HD Wallet Migration: Imported Address Bitcoin Inaccessible
Exchange custody
In 2016, user serega634 maintained a Bitcoin wallet on Blockchain.com, then a widely-used custodial online wallet platform. At an unspecified later date, the us
Blockchain.info Legacy Wallet Second Password Loss with Proprietary Mnemonic Incompatibility
Exchange custody
On December 17, 2024, a Bitcoin forum user discovered a Dropbox backup containing a 20-word mnemonic seed phrase and login credentials (email, password, wallet
Blockchain.com Wallet Inaccessible: Primary Password Works, Secondary Password Lost, Legacy Seed Incompatible
Exchange custody
In December 2024, a Bitcoin holder retrieved an encrypted wallet backup from Dropbox containing credentials for a Blockchain.info (now Blockchain.com) account o
Blockchain.com Imported Address Recovery: Funds Visible but Inaccessible
Exchange custody
Cryptflower created a Bitcoin wallet on Blockchain.com in 2014 and retained a 12-word BIP39 seed phrase saved in 2018. By January 2024, the user confirmed the o
3,000 BTC Locked on Discontinued Blockchain.com Wallet: Private Key Insufficient
Exchange custody
Ice22 registered with Blockchain.com (then Blockchain.info) in June 2009 after learning about Bitcoin through newspaper articles. Over a 1.5-hour phone guidance
BRD Wallet Access Loss: Incomplete Backup, Missing Seed Phrase
Exchange custody
MLNiemczyk2411 created a BRD wallet several years before November 2024 but neglected to properly document the recovery materials. During wallet initialization,
Blockchain.com Legacy Wallet Lockout: Recovery Phrase Insufficient Without Original Email
Exchange custody
In 2014, delfastTions created a wallet on Blockchain.info and retained the 17-word recovery passphrase—the standard recovery mechanism of that era. Years later,
Blockchain.com Account Access Failure: 2014 Wallet, Dormant 10 Years, Support Unresponsive
Exchange custody
Between 2014 and early 2024, at least three users encountered custody access failures on Blockchain.com (formerly Blockchain.info). Osiris100 created a wallet o
Igor Lermakov Kidnapped in Bali, Coerced to Transfer $200K Cryptocurrency
Exchange custody
Igor Lermakov, a Ukrainian national residing in Bali, Indonesia, was ambushed on a roadway in December 2024 by a four-person Russian organized crime gang. After
Blockchain.com Account Frozen for Inactivity – User Unable to Recover Forgotten Wallet
Exchange custody
In February 2023, a user reported being contacted by an entity claiming to represent Blockchain.com. The message stated that the user had created a Bitcoin wall
Incomplete Seed Phrase and Lost Email Access Lock Blockchain.info Wallet
Exchange custody
In September 2023, a forum user posted on behalf of an elderly relative seeking recovery assistance for a Bitcoin wallet created on Blockchain.info in 2015 or 2
GDAC Exchange Security Breach: $13M Cryptocurrency Theft, April 2023
Exchange custody
On April 9–10, 2023, GDAC, a South Korean cryptocurrency exchange, discovered a security breach affecting its hot wallet infrastructure. Attackers transferred a
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Exchange Era (2014–2019) — Exchange custody
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Early Bitcoin (2009–2013) — Software wallet
Maturation Period (2020–2022) — Software wallet
Coercion Era (2023–present) — Software wallet
Maturation Period (2020–2022) — Exchange custody
Early Bitcoin (2009–2013) — Exchange custody
Coercion Era (2023–present) — Hardware wallet (single key)
Exchange Era (2014–2019) — Hardware wallet (single key)
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