CustodyStress
Archive › Device loss
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00842

Device lost — software wallet 2021

Survives
Case description
A user found their old Android phone — stored as a cold wallet — had been formatted by Google's security policies after 24 months of inactivity. They had not enabled non-Google backup for the wallet app's data. The seed phrase was on paper and used to recover the wallet.
Custody context
Stress conditionDevice loss
Custody systemMobile or software wallet
OutcomeSurvives
DocumentationUnknown
Year observed2021
CountryUnknown
Structural dependencies observed
Hardware device requiredThird-party platform dependency
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving device loss
188 cases involve device loss 569 cases involve mobile or software wallet View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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