CustodyStress
Archive › Device loss
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00738

A Bitcoin user's storage unit was broken into in September 2019.

Survives
Case description
A Bitcoin user's storage unit was broken into in September 2019. Among items stolen was a desktop computer containing their primary wallet file. The seed backup was in a separate location and used to recover the funds, but by the time the user regained access, several days had passed during which they could not respond to a margin call on an exchange.
Custody context
Stress conditionDevice loss
Custody systemMobile or software wallet
OutcomeSurvives
DocumentationUnknown
Year observed2019
CountryUnknown
Structural dependencies observed
Hardware device required
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
Related cases involving device loss
188 cases involve device loss 572 cases involve mobile or software wallet View archive statistics →
This archive documents observed custody survivability failures. It does not attempt to document all Bitcoin losses or security incidents. Submit a case
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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