CustodyStress
Archive › Device loss
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00353

Hidden wallet discovered — software wallet (2016)

Blocked
Case description
A programmer who held coins in a VM on a cloud provider found in June 2016 that the cloud provider had automatically terminated the VM after a billing dispute. The provider had sent invoices to a defunct email address. All VM data including the wallet was deleted per the provider's terms of service. No backup had been maintained.
Custody context
Stress conditionDevice loss
Custody systemMobile or software wallet
OutcomeBlocked
DocumentationUnknown
Year observed2016
CountryUnknown
Structural dependencies observed
Third-party platform dependencyHardware device required
What this illustrates
Access ran through a third-party platform. When that platform became unavailable, so did the Bitcoin. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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