CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-01247

Destroyed in flood — Coldcard (2024)

Blocked
Case description
A 2024 flood in Central Europe destroyed the home of a Bitcoin holder, including their Coldcard hardware wallet and the paper seed phrase backup that had been stored in a fireproof document bag in the same room as the device. The holder had not created an off-site backup of the seed phrase. The flood physically destroyed both the device and the primary backup simultaneously. The Bitcoin on the wallet was confirmed via blockchain explorer to show a large balance. A recovery specialist confirmed no path existed without the seed phrase or an alternative backup, and the funds were permanently inaccessible.
Custody context
Stress conditionDevice loss
Custody systemHardware wallet (single key)
OutcomeBlocked
DocumentationUnknown
Year observed2024
CountryInternational
What this illustrates
The wallet existed only on that device. When the device became inaccessible, there was no other way back in. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Privately Reported
Evidence type
News article
Related cases involving device loss
188 cases involve device loss 274 cases involve hardware wallet (single key) View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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