CustodyStress
Archive › Device loss
Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00950

The attacker used the captured PIN to drain the wallet remotely.

Blocked
Case description
A Ledger user found in March 2021 that their hardware wallet had been targeted by a supply-chain attack. The device received had been modified before delivery to include a backdoor that transmitted any PIN entered to an external server. The attacker used the captured PIN to drain the wallet remotely. Ledger's post-investigation confirmed the attack vector was a compromised distribution chain.
Custody context
Stress conditionDevice loss
Custody systemHardware wallet (single key)
OutcomeBlocked
DocumentationUnknown
Year observed2021
CountryUnknown
Structural dependencies observed
Third-party platform dependencyHardware device required
What this illustrates
Access ran through a third-party platform. When that platform became unavailable, so did the Bitcoin. Access was not recoverable.
Outcome interpretation
Access was not possible under the reported conditions.
Source
Publicly Reported
Evidence type
News article
Related cases involving device loss
188 cases involve device loss 274 cases involve hardware wallet (single key) View archive statistics →
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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