CustodyStress
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Part of the CustodyStress archive of observed Bitcoin custody incidents
CS-00769

Device lost — hardware wallet 2020

Survives
Case description
A Trezor user had their home flooded by a burst pipe in February 2020 while they were on holiday. Their hardware device and seed phrase paper backup were both on a desk that was submerged for 48 hours. The seed card was laminated and survived. The device was destroyed. Funds were recovered to a replacement device.
Custody context
Stress conditionDevice loss
Custody systemHardware wallet (single key)
OutcomeSurvives
DocumentationUnknown
Year observed2020
CountryUnknown
Structural dependencies observed
Hardware device required
Outcome interpretation
Access remained possible under the reported conditions.
Source
Publicly Reported
Evidence type
Forum post
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Framework references
Terms guide
Survives
Access remained possible under the reported conditions.
Constrained
Access remained possible, but only with delay, dependence, or significant difficulty.
Blocked
Access was not possible under the reported conditions.
Indeterminate
There was not enough information to determine the outcome.
Single-person knowledge
Recovery depended on information or capability held by one individual who was unavailable.
Institutional dependence
Recovery depended on a third-party institution or service that was inaccessible or uncooperative.
Documentation gap
Recovery depended on instructions that were missing, incomplete, or unclear.
Authority mismatch
The person with legal authority to act did not have operational access, or vice versa.
Original text
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