Part of the CustodyStress archive of observed Bitcoin custody incidents
United States — Passphrase unavailable
Cases from the United States where a wallet passphrase was forgotten or lost. Passphrase-related failures account for a significant share of US self-custody access losses.
75% of determinate cases in this country with this stress condition resulted in a blocked outcome — 23 points above the global rate of 52% for this stress condition. This country accounts for 5% of all archive cases with this stress condition. The most common recovery path is password bruteforce.
Archive analysis — 12 cases
Outcomes
75% of determinate cases resulted in blocked access — 6 percentage points above the archive-wide average of 69%.
Documentation coverage
33% of cases have indeterminate outcomes — higher than the archive average of 43%.
Custody type
75% of cases involved software wallet, followed by exchange custody at 17%.
Recovery path
Password Bruteforce is the most documented recovery path (3 cases, 25% of subset).
Documentation
50% of cases had present and interpretable documentation — yet still produced a blocked or constrained outcome.
Geographic distribution
United States accounts for 100% of cases in this subset (12 of 12).
12 observed cases
Blocked
6 (50%)
Constrained
1 (8%)
Survived
1 (8%)
Indeterminate
4 (33%)
Bitcoin Core 0.21 Wallet Rejects Passphrase During Spend Attempt
Software wallet
In April 2021, a Bitcoin Core 0.21 user encountered a critical custody failure when attempting to send coins from an encrypted wallet. The wallet prompted for a
Alexander Halavais: Forgotten Password on 2010 Experimental Bitcoin Purchase
Software wallet
Alexander Halavais, an Associate Professor in the School of Social and Behavioral Sciences at Arizona State University, purchased a small quantity of Bitcoin ar
Blockchain.info Wallet: Lost Password and Recovery Phrase on Phone
Exchange custody
In June 2017, a Blockchain.info user posted on Bitcoin Stack Exchange reporting the loss of both their wallet password and 12-word recovery phrase after losing
Ledger Nano S Lockout: Seed Phrase Transcription Error and Checksum Validation Failure
Hardware wallet (single key)
In December 2017, a Ledger Nano S user reported being locked out of their device after completing initial setup. During device initialization, the user received
Anonymous College Student: 40 BTC Locked Behind Forgotten Wallet Password (2017)
Software wallet
In late 2017, during Bitcoin's historic rally to $15,000–$19,000, an anonymous college student posted on Reddit describing a custody catastrophe rooted in 2013
Kevin Durant Locked Out of Coinbase Bitcoin Account for 9 Years After 2016 Purchase
Exchange custody
Kevin Durant purchased Bitcoin on Coinbase in September 2016 at approximately $650 per coin, following repeated conversations with Golden State Warriors teammat
Zombie Paintball Incident: Written Password Loss Blocks Access to $20K Bitcoin
Software wallet
Luke purchased his first Bitcoin around 2013 for approximately $200 and continued accumulating holdings over roughly two years, investing between $15,000 and $2
Encrypted wallet.dat passphrase mismatch: offline wallet creation to recovery (2013)
Software wallet
In July 2013, a user created an encrypted wallet on an Ubuntu live CD and stored the wallet.dat file offline. Several months later, in December 2013, he importe
Brad Yasar: Desktop-Mined Bitcoin Locked by Forgotten Passwords
Software wallet
Brad Yasar, a Los Angeles-based entrepreneur, mined Bitcoin on multiple desktop computers during the network's earliest years when mining was accessible to indi
KnightMB: 370,000 BTC Accumulated in Early Mining, Sold or Lost to Access Failure
Software wallet
KnightMB, a pseudonymous user on Bitcointalk, posted in 2011 documenting an accumulation of over 370,000 BTC acquired through mining and pool operation during 2
Brad Yasar: Early Miner Locks Out Thousands of BTC Across Multiple Drives
Software wallet
Brad Yasar, a Los Angeles-based entrepreneur, mined thousands of Bitcoin on several desktop computers during the earliest years of the network when solo mining
BIP38-Encrypted Paper Wallet: Permanent Loss After Forgotten Passphrase
Software wallet
In December 2017, a new Bitcoin user created a paper wallet using BitAddress.org and elected to encrypt it with BIP38 (Bitcoin Improvement Proposal 38), a stand
More United States cases
United States — Vendor lockout
United States — Coercion
United States — Seed phrase unavailable
Canada — Vendor lockout
France — Coercion
United Kingdom — Coercion
Japan — Vendor lockout
Canada — Coercion
United States — Owner death
United States — Legal or authority constraint
United States — Device loss
South Korea — Vendor lockout
United States — Documentation absent
United Kingdom — Vendor lockout
Australia — Vendor lockout
Sweden — Coercion
Brazil — Coercion
China — Legal or authority constraint
United Kingdom — Device loss
Ukraine — Coercion
Singapore — Vendor lockout
Thailand — Coercion
Russia — Coercion
United Kingdom — Seed phrase unavailable
All cases
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